Welcome to the FAQ page of SABRINA GENERAL STORE SALE LLC. Below are some frequently asked questions and answers from our customers. If you have any further questions, please feel free to contact our customer service team.
- What materials do you use for your thermal underwear?
All our thermal underwear is made from high-quality fabrics such as polyester, cotton, and other insulating materials to ensure comfort and warmth. Our goal is to provide you with a warm and comfortable wearing experience.
- How do I choose the right size?
We provide a detailed size guide for your reference. Please choose the appropriate size based on your height, weight, and chest circumference. If you have any questions, please contact our customer service team for advice.
- How do I wash and care for your products?
To ensure the durability and performance of your products, we recommend that you follow these washing and care recommendations:
Please wash according to the instructions on the care label.
Hand wash or machine wash gently in warm water.
Do not use bleach and avoid high-temperature tumble drying.
Lay flat to dry to prevent deformation.
- Do you offer international shipping?
We currently only offer shipping within the United States. If you are located outside the United States and wish to purchase our products, please feel free to contact us, and we will do our best to assist you.
- How do I track my order?
After you place your order, we will send you a confirmation email containing your order number and tracking link. You can use this link to check your order status in real time. If you do not receive the email, please check your spam/junk mail folder or contact our customer service center.
- What is your return policy?
We want you to be satisfied with your purchase. If you need to return an item, please contact us within 30 days of receiving it. Please see our return policy for details.
- Can I modify or cancel my order?
If you wish to modify or cancel your order before it ships, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that modifications or cancellations will be possible once the order has been processed.
- What payment methods do you accept?
We accept various payment methods, including credit cards (such as Visa, MasterCard, and American Express) and PayPal. All payment transactions are secured through a secure payment processing system.
- Are there any membership or discount programs?
We launch promotions and coupons from time to time. Please subscribe to our email to receive the latest news and offers. If you are a new user, you can enjoy a special discount on your first purchase.
We are happy to assist you. Thank you for choosing SABRINA GENERAL STORE SALE LLC!
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