We hope you are satisfied with the products you purchased through SABRINA GENERAL STORE SALE LLC (hereinafter referred to as “the Company”). If you are not satisfied with your purchase, we offer the following refund and return policy to ensure your rights.
- Return Deadline
You can request a return within 30 days of receiving the product. Requests made after 30 days will not be accepted. - Return Conditions
To ensure your refund or exchange request is processed, please ensure that your returned item is: unused and in good condition, with original labels and packaging.
We do not accept washed, worn, or damaged products.
Special offers or clearance sales may not be eligible for return; please check the relevant instructions at the time of purchase.
- Refund Process
If you meet the return conditions, please follow these steps:
Contact Customer Service: Please contact us via our email address [email protected], stating your order number and return request.
Obtain Return Authorization: We will provide you with return authorization and a return address.
Returning Goods: Please return the item, along with all accessories, to the designated address intact and retain proof of shipment.
- Refund Processing: Once we receive and inspect your returned item, you will receive a confirmation email. Refunds will be processed within 7-10 business days after confirmation, and funds will be returned to your original payment method.
- Shipping Costs: Return shipping costs are borne by the customer unless the item is defective or incorrectly shipped. If the return is due to a quality issue, you can request that we cover the return shipping costs.
- Exchanges: If you wish to exchange an item, please follow the return process and then place a new order after receiving your refund.
Thank you for choosing SABRINA GENERAL STORE SALE LLC. We are committed to providing high-quality products and services and hope you enjoy a pleasant shopping experience!
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